If you cannot sign in, verify your username and password, check your network connection, and confirm that your account is still active with your company administrator. Placeholder guidance — to be expanded with specific troubleshooting steps.

Password resets are typically handled by your company administrator or the organisation’s account policies. Contact your administrator if you need credentials reset. Placeholder guidance — to be expanded.

Ensure notifications are enabled for the Tucan Employee app in your device settings and that you are signed in. Placeholder guidance — to be expanded with platform-specific steps.

Install or update the Tucan Employee app from the official store for your platform. Placeholder guidance — to be expanded with download and update instructions.

ERP access is granted by your organisation. If you cannot reach ERP features, contact your company administrator. Placeholder guidance — to be expanded.

Chat features depend on your organisation’s configuration. If messaging does not work, confirm permissions with your administrator. Placeholder guidance — to be expanded.

Calendar synchronisation depends on your organisation’s setup. Placeholder guidance — to be expanded with sync and permission tips.

Ensure a stable internet connection and that the app is updated. If data does not sync, try signing out and back in after consulting your administrator. Placeholder guidance — to be expanded.